Interactive voice response

Rarity: Uncommon

A topic a little better known than average, read and translated beyond its own country.

Rarity follows how well known the article is: its views on the French and English Wikipedia over a year, and the number of languages it exists in.

At a glance

Class

Notion

Domain

Science and technology

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What Wikipedia says

Interactive voice response (IVR) systems are automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. They operate using voice recognition and Dual-Tone Multi-Frequency (DTMF) input from a telephone keypad.

Excerpt from the Wikipedia article “Interactive voice response”, under the CC BY-SA 4.0 license. Read the article on Wikipedia

Image: Daniel Wimpff, CC BY-SA 3.0, via Wikimedia Commons.